Shipping

We offer the following shipping methods for your convenience:
- Standard Shipping: [3-10 Days]
- Express Shipping: [1-5 Days]
Please note that the estimated delivery times are approximate and may vary due to factors beyond our control, such as weather conditions, customs clearance, and carrier delays.

Shipping costs are calculated at checkout process before completing your purchase.
- Standard Shipping: € 6,90
- Express Shipping: € 16,90
We offer free Standard Shipping with orders over €29,00, which will be clearly indicated on our website. Free Express Shipping with orders over €199,00, which will be clearly indicated on our website.

We are committed to giving the best services. Orders are typically processed within 2 (two) business days. During peak seasons or special promotions, processing times may be extended, not over 5 (five) business days. You will receive an email confirmation with tracking information once your order has been shipped.

To find out more, visit the page dedicated to shipping policy

Returns Policy

We accept returns within 30 (thirty) days from delivery. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in the original packaging. Any item not in its original condition, damaged, or missing parts for reasons not due to our error may not be eligible for a refund.

To initiate a return or an exchange, please follow these steps:

- Contact our customer support team at info@hannaca.com to request a return authorization.
- Provide your order number and a detailed reason for the return.
- Our customer support team will provide you with instructions on how to return the item.

To know more about, visita our Return Policy page.

Warranty Coverage

Company warrants that the Product shall be free from defects in materials and workmanship under normal use and service for a period of 24 months/2 years, lifetime for Moissanite from the date of purchase. The Warranty Period begins on the date of purchase and is non-transferable.

Products Covered by Warranty

- 2 Year Warranty for All Products: This means that for a period of two years from the date of purchase, customers can have their products repaired or replaced if they experience any defects or issues that are covered by the warranty. It's important to specify what is and isn't covered under this warranty, as well as any conditions or limitations.

- Lifetime Warranty for Moissanite Valuables: This is an excellent offer for customers purchasing moissanite valuables. A lifetime warranty typically means that the product is covered for the entire duration of the customer's ownership. Again, you should clearly outline what is covered and any exclusions or conditions associated with this warranty.

Warranty Claims

To make a warranty claim, Customer must provide proof of purchase, including the date and place of purchase, along with a detailed description of the defect or problem encountered. Customer should contact Company's customer service department via info@hannaca.com to initiate the warranty claim process.