Return Policy

 

 

Thank you for shopping with Hannaca. We value your satisfaction and aim to make your shopping experience as smooth as possible. Please take a moment to review our return policy.

1. Returns

We accept returns within 30 (thirty) days from delivery. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in the original packaging. Any item not in its original condition, damaged, or missing parts for reasons not due to our error may not be eligible for a refund.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  • Contact our customer support team at go@hannaca.com to request a return authorization.
  • Provide your order number and a detailed reason for the return.
  • Our customer support team will provide you with instructions on how to return the item.

3. Return Shipping

You are responsible for the cost of return shipping unless the return is due to our error (e.g., you received the wrong item or a defective product). We recommend using a trackable shipping service and purchasing shipping insurance for high-value items to ensure that we receive your return.

4. Refunds

Once your return is received and inspected, we will send you an email notification to inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 2-7 (two-seven) business days. You can also request to receive the refund in the form of a coupon to spend on our store.

5. Exchanges

To initiate an exchange, please follow these steps:

  • Contact our customer support team at go@hannaca.com to request a return authorization.
  • Provide your order number and a detailed reason for the return.
  • Our customer support team will provide you with instructions on how to return the item.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at go@hannaca.com. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.

7. Contact Information

If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer support team:

go@hannaca.com

8. Policy Updates

We reserve the right to update or modify this return policy at any time. Any changes will be posted on our website, and the revised policy will apply to all returns initiated after the effective date of the update.

Thank you for choosing Hannaca for your jewelry. We appreciate your business and are committed to providing you with the best possible shopping experience.