Thank you for shopping with Hannaca. We want to ensure that your shopping experience is as convenient and transparent as possible. Please take a moment to review our shipping policy.
1. Shipping Methods and Timeframes
We offer the following shipping methods for your convenience:
Please note that the estimated delivery times are approximate and may vary due to factors beyond our control, such as weather conditions, customs clearance, and carrier delays.
Down below you find the major countries served with estimated delivery time.
Our major delivery partners
2. Shipping Costs
Shipping costs are calculated at checkout process before completing your purchase.
We offer free Standard Shipping with orders over €99,00, which will be clearly indicated on our website.
3. Order Processing
We are committed to giving the best services. Orders are typically processed within 2 (two) business days. During peak seasons or special promotions, processing times may be extended, not over 5 (five) business days. You will receive an email confirmation with tracking information once your order has been shipped.
4. Tracking Your Order
You can track your order's status by using the tracking information provided in the shipping confirmation email. If you encounter any issues with tracking your order, please contact our customer support team for assistance.
5. Contact Information
If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer support team:
info@hannaca.com
We reserve the right to update or modify this shipping policy at any time. Any changes will be posted on our website, and the revised policy will apply to all orders placed after the effective date of the update.
Warranty Description
This warranty ("Warranty") is issued by Hannaca ("Company") to the original purchaser ("Customer") of the product you purchase.
Warranty Coverage
Company warrants that the Product shall be free from defects in materials and workmanship under normal use and service for a period of 24 months/2 years, lifetime for Moissanite from the date of purchase. The Warranty Period begins on the date of purchase and is non-transferable.
Products Covered by Warranty
- 2 Year Warranty for All Products: This means that for a period of two years from the date of purchase, customers can have their products repaired or replaced if they experience any defects or issues that are covered by the warranty. It's important to specify what is and isn't covered under this warranty, as well as any conditions or limitations.
- Lifetime Warranty for Moissanite Valuables: This is an excellent offer for customers purchasing moissanite valuables. A lifetime warranty typically means that the product is covered for the entire duration of the customer's ownership. Again, you should clearly outline what is covered and any exclusions or conditions associated with this warranty.
Warranty Claims
To make a warranty claim, Customer must provide proof of purchase, including the date and place of purchase, along with a detailed description of the defect or problem encountered. Customer should contact Company's customer service department via info@hannaca.com to initiate the warranty claim process.
Warranty Remedies
If the Product is found to be defective during the Warranty Period and the defect is covered by this Warranty, Company will, at its sole discretion, either repair or replace the Product, or provide a refund of the purchase price. The choice of remedy will be made by Hannaca based on the nature and severity of the defect.
Warranty Exclusions
This Warranty does not cover:
Limitation of Liability
In no event shall Hannaca be liable for any indirect, special, incidental, consequential, or punitive damages arising out of or relating to this Warranty, even if Hannaca has been advised of the possibility of such damages.
Entire Agreement
This Warranty constitutes the entire agreement between Hannaca and Customer regarding the Product and supersedes all prior agreements, understandings, and representations, whether oral or written.
Contact Information
If you have any questions about this Warranty or need to initiate a warranty claim, please contact:
Amendment
Company reserves the right to amend or modify this Warranty at any time, and such amendments or modifications will be effective upon posting on Company's website or other official communication channels.
By purchasing the Product, Customer acknowledges that they have read and understood this Warranty and agree to its terms and conditions.
Hannaca - Smart Choice Jewellery
7. Payment Disputes
If you believe there is an error or discrepancy in your payment, please contact our customer support team at info@hannaca.com within 1 (one) day of the transaction. We will investigate the issue promptly and provide a resolution.
8. Payment Terms for Services
If you are purchasing services from Hannaca, payment terms may vary depending on the specific agreement or contract. Please refer to your service contract or agreement for details regarding payment terms, invoicing, and billing schedules.
9. Contact Information
If you have any questions or concerns regarding our payment policy, please don't hesitate to contact our customer support team:
info@hannaca.com
10. Policy Updates
We reserve the right to update or modify this payment policy at any time. Any changes will be posted on our website, and the revised policy will apply to all transactions initiated after the effective date of the update.
Thank you for choosing Hannaca. We appreciate your business and look forward to serving your needs
