Below FAQ are some common concerns of our clients before purchase.
If you have other questions, please just send it to info@hannaca.com.

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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 5-12 hours!

Store Questions

Global standard shipping has a cost of €6,90. For express shipping there is a supplement of €16,90. Get free standard shipping for orders over €49,01. Express shipping is free over €199,01. For more info check Shipping Policy page.

In 90% we process orders in two (2) business day. Up to a maximum of five (5) days.

You can track your order, by clicking on the link received on your e-mail. If you are registered, however, by simply logging into your account. Or Contact Us.

Yes, you can modify, change, revise your order within one (1) hour from purchase. Just Contact Us, we will menage it for you.

Yes, you can cancel your order within one (1) hour from purchase. Just Contact Us, we will menage it for you.

We offer all kinds of international payments: Visa, Mastercard, Maestro, American Express, Discover. We also offer AmazonPay and PayPal. For flexible payments we got Klarna. Bank deposit is also available. For more info, check Payment Policy page.

Yes, you can return/change your items within thirty (30) days from delivery. Just Contact Us, and one of our expert will give you instructions and follow the whole procedure, helping you to find the perfect and fastest way.

We deliver worldwide, we have three warehouses spread across the globe. We guarantee delivery in five (5) - twenty (20) days globally. For more details, check Shipping Policy page.

If you have problems with an order, Contact Us to manage your order. If the tracking results late for delivery we will refund 10% of the costs incurred. Instead if lost, we will automatically total refund you.

Unable to find satisfactory answers ? Contact Support